TSD Atlanta

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    Our Policy & FAQ

    You have hired me to design and complete a vision for your space, and I ask that you do not select items without my approval because items you select may not be a fit for the design, space or budget. I will prepare for you product specifications, which you may then choose to purchase direct.

    We do our best to give a full cost outlook for all items, including estimating shipping, freight, storage, delivery and sales tax at the proposal stage. However, additional costs do occasionally happen. An excellent & detailed explanation of possible associated costs can be found here: https://www.capellakincheloe.com/blog/the-hidden-costs-of-interior-design.

    I work with the contractors hired by the client. I love working with other design professionals to create your custom space. TSD Studio does not provide contractor services, so independent architects and contractors hired by the client are an integral part of the process.

    This depends on the scope of the project and what is purchased. Occasionally, there are delays caused by weather, vendor vacations, factory errors and other unpredictable influences that are out of my control.

    Unless otherwise agreed to, time is billed at an hourly rate. For hourly projects, we do our best to estimate time requirements at the outset of each design phase. All Design time is billed at $125/hour. Project Management and Administrative tasks are billed at $50/hour. Travel greater than 20 miles is billed at half the hourly rate. All time is billed in 15 minute increments and invoiced weekly.

    Once you receive a proposal, a signed copy of the proposal along with full payment is required to place an order.

    Most often, orders cannot be cancelled or refunded. In the event that a refund can be obtained you may cancel the order and receive the refund minus any applicable fees imposed by the vendor. You will be responsible for TSD’s time billing related to the original order placement and cancellation.

    Product proposals are due with payment within 7 days. Invoices for time billing and reimbursable expenses are due within 10 days. Invoices more than 10 days past due will be charged an 8% pro-rated late fee, and all work will cease until invoice is paid.

    Please bring these to my attention immediately and we will discuss your concerns and, if necessary, find a more desirable solution. The decision about what is purchased and installed in your space is ultimately yours.

    Having a clear budget is very important for the project running smoothly and for your expectations to be met. Clear and open communication about what you are comfortable spending is essential to us being able to work within your parameters.

    A Specification is a document that I provide with all of the details related to the items I am proposing purchasing for your home. You may use this to purchase items for yourself. In this scenario, you will pay the vendor directly and be responsible for the order from there on out. Trade discounting is not applicable for items purchased directly from the vendor. A Proposal is a document where I am requesting payment for items so that I can purchase them on your behalf, apply trade discounting, and be responsible for managing the orders through installation. Proposals are payable to TSD Studio.

    Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by TSD go into a licensed, bonded, insured and climate controlled warehouse awaiting installation. Where it makes sense, we occasionally will have items shipped directly to the client’s home, but we will discuss this on a per-project basis. Clients are responsible for all shipping, storage and delivery fees.